Provest Realty & Property Management, located at 19167 CA-18 #3 in Apple Valley, manages properties within the region. Tenant feedback indicates communication and response times are often good, with some tenants reporting smooth move-in processes and timely repair fixes. An online portal for bill payments and repair requests is available.
However, a severe incident detailed involved a tenant experiencing significant health issues, including asthma and an aortic aneurysm, attributed to mold in a property. This tenant reported the property was not move-in ready, contained mold, and that resolving the issue required legal intervention. Further, the same tenant described an attempt to charge substantial move-out expenses despite never having fully moved in, and concerns about incomplete mold remediation for future residents.
Specific improvements mentioned by tenants include a desire for more direct guidance upon moving in, such as showing utility locations and trash bin placement. There was also a critique of the repair request system, which required tenants to select every hour of a day for availability, leading to an overwhelming volume of email notifications.
