Real Property Management Enterprises manages properties from its Oklahoma City office. For owners, Sarai has provided communication regarding property status, enabling out-of-state owners to remain informed. Tenants have reported that properties were not maintained prior to move-in, with issues such as unrepaired roof damage and plumbing problems persisting.
There are accounts of tenants finding homes infested with insects and unkempt lawns upon arrival, with requests for maintenance going unaddressed. Some tenants have noted undisclosed fees added to their rent. Post-tenancy, charges for pre-existing damage and cleaning have been levied, even after professional cleaning by the tenant.
The company has also faced criticism regarding its rental process. Potential renters have experienced delays in seeing properties after placing deposits, with the properties not being ready for occupancy upon move-in. Unaddressed repairs, such as carpet damage and pool maintenance issues, have been a recurring concern for those renting through the company.