Good Life Property Management's handling of a rodent issue began with the cancellation of an initial report in May 2026, marked as "Not maintenance issue." Subsequent requests also met cancellation, even after holes around a rear deck were identified as potential entry points. By July, a rat's appearance inside a kitchen and pest-control findings confirmed rodent activity within multiple kitchen areas. Though acknowledging structural responsibility and acknowledging a pest control report, the company's response prioritized trapping over permanent exclusion, despite advice indicating entry points needed sealing beneath the deck. The discovery of apparent rodent droppings and debris beneath a dishwasher, documented by photograph, further outlined the extent of the problem.
The management of an air-conditioning repair request, submitted in late July during high temperatures, stretched for 43 days, with the system remaining unusable throughout the period. This duration necessitated the purchase of supplementary cooling equipment. Progress on resolving serious issues demanded consistent, proactive engagement, including multiple emails, update requests, and direct vendor contact, alongside record preservation and challenges to inconsistent explanations. A Regional Manager's acknowledgment of a "frustrating timeline" followed months of disruption.
Communication regarding a property’s leasing process was noted positively by some clients. Specific individuals, such as Moises, are mentioned for explaining approval news and move-in procedures. Cole and the team are cited for handling marketing, tenant screening, and move-in coordination efficiently, keeping owners informed. Noemy and Christian are recognized for accommodating a fluctuating closing timeline, providing flexibility and reassurance.