HomeRiver Group Chicago Property Management, located at 600 W Cermak Rd Unit BC1 in Cicero, IL 60616, has managed properties for clients. One client found that work orders submitted by technicians appeared as reviews on the main site, a practice that inflated the company's overall rating.
Communication issues were noted by a tenant who experienced a situation involving mold and swarmers in their unit. Despite submitting multiple work orders for a leak that resulted in wall damage, the issue remained unaddressed for days, with attempts to contact staff leading to dropped calls and unanswered messages. This tenant reported being left without a suitable living space after only a month of residency.
For owners of vacation rentals, HomeRiver Group has taken over bookings, guest communication, and cleaning schedules. One owner reported improved listing performance and increased bookings after the company assisted with optimizing their vacation rental. This specific client noted a single instance of a late check-in that was promptly resolved.