Silvercreek Association Management, located at 5701 Lonetree Blvd #217, Rocklin, CA 95765, offers property management services. James from Silvercreek assessed a 57-unit HOA, providing feedback that issues were fixable. The company transitioned the HOA to its system with a clear timeline and scope of work. Kristen Gallardo, a manager for Silvercreek, has been working with the HOA for nine months. Under her management, landscaping changes have been proposed, and vendor recommendations have been made. The neighborhood utilizes a portal for communication, which is described as easy to use. A phone number is available and manned.
One resident notes that Sabrina at Silvercreek has served as an HOA property manager. She is described as helpful, responsive, and a communicator, providing updates and handling concerns. Her approach to decision-making is characterized as fair and balanced, considering multiple perspectives. Another individual mentioned Ivy as helpful in resolving an issue quickly. Mihai Popovici reported a positive interaction with Jay Ann Mabida, who assisted with setting up a new HOA portal. Jay Ann Mabida is described as professional, friendly, and guiding the process step-by-step.
There are differing accounts regarding communication and project oversight. One perspective suggests that communication issues have been experienced, with claims of messages not being received and infrequent replies from managers regarding requested actions. Concerns about abandoned cars in covered parking and unaddressed gardening duties have also been raised. In contrast, another board member found communication with Silvercreek to be easy and experienced a neighborhood on its way to being restored due to effective issue identification and contractor selection.