Best Property Managers
in Des Moines

Real Property Management Iowa, located at 2360 Northwest 128th Street in Urbandale, manages properties within the Des Moines area. Clients have noted a capable manager, Angela, who oversees operations. The staff's behavior toward clients was described as pleasant.

Issues arose for some renters concerning communication and maintenance. One account detailed paying a significant amount for initial move-in costs, followed by the discovery of black mold behind a dishwasher. A month passed without a response to reported mold issues, and phone calls to the office were frequently met with unavailability. Another tenant reported struggles with callbacks and unexpected landlord visits. The repair of a broken dishwasher was communicated to take three weeks.

Concerns were raised about the leasing process, where potential tenants seeking to relocate for professional positions experienced a complete lack of response to inquiries made via email and phone, even after direct contact with named individuals. This communication breakdown stalled the leasing process and raised questions for potential owners about the company's responsiveness in ongoing management.

Sentry Management, Inc., located at 7031 Vista Dr in West Des Moines, IA, handles property management services. The company’s operations have seen positive feedback regarding individual staff members. Tiffany B is noted for her responsiveness and courtesy in guiding clients through processes. Tabitha and Montyne are also recognized for providing support and assistance with account access, demonstrating kindness and helpfulness.

Specific property upkeep tasks have also received commendation. Bill is cited for successfully removing a dead bush, and the company’s landscaping team is praised for trimming bushes to a high standard, coordinated by Josh. Another resident reported a completed request for rock landscaping, noting the timely execution and the finished appearance of the completed work.

However, the company’s performance has also drawn significant criticism. Concerns have been raised about the consistent failure to address seasonal issues, particularly snow and ice removal. Homeowners report recurring problems with snow accumulation blocking garages and creating hazardous conditions in parking areas, with a lack of salt application and ineffective snow removal services.

ARTISAN Management Group, located at 1719 Grand Ave Suite 100, Des Moines, IA 50309, manages properties that have presented consistent issues for residents. One tenant detailed a significant period where a communal outdoor pool remained closed for repairs throughout the summer months, with no reimbursement offered for the unavailable amenity. Frequent disruptions to water service, sometimes resulting in brown, odorous water upon restoration, were also reported. A requested repair for damaged window blinds remained unaddressed for weeks, with a further three-month delay before maintenance personnel completed the task. The absence of security cameras was noted as a contributing factor to the lack of assistance following a catalytic converter theft from the property's parking lot.

Further concerns arise from a general lack of responsiveness to tenant communications. Reports indicate a pattern of unreturned emails, calls, and texts, with properties left in a state of disrepair. This corporate leasing approach, with holdings in multiple states, appears to prioritize neither tenant needs nor property upkeep. Notably, a period of high ratings with no descriptive justification has been observed, raising questions about the origin of these accolades.

In contrast, some tenants have reported positive interactions with ARTISAN Management Group. These accounts describe responsive teams, clear communication, and promptly handled maintenance requests, alongside thoughtfully organized resident events. One resident shared a positive experience involving a quick fix performed by an individual named Don.

Caddie Property Management, located at 699 Walnut St Ste 400 in Des Moines, Iowa, handles residential property management services. Tyler, a representative, is noted for his punctuality and attention to detail. He facilitates the entire process from property tours to resident move-ins.

The firm addresses tenant acquisition by quickly finding qualified residents. Communication is a consistent point of feedback, with interactions described as responsive. Caddie Property Management works to resolve property issues as they arise.

Tyler is recognized for being well-informed and staying on top of all property matters. His approach is described as direct, making him a straightforward point of contact for clients.

Kouri Management in Des Moines has provided responsive service for some residents, with particular mention of Vania Mbouombouo for her attentiveness and problem-solving capabilities at Boulder Ridge Apartments. Ron, a maintenance staff member, is also noted for his friendly and prompt assistance. Kristen has been recognized for her compassionate approach, effective communication, and prompt handling of tenant issues, contributing to a feeling of being at home.

However, the company has also faced criticism regarding transparency in rental requirements, with one applicant feeling misled and experiencing a lack of honest communication leading to an unexpected fee. Concerns have also been raised about the management of Jefferson Apartments, specifically regarding a perceived lack of responsiveness from a previous manager and Kouri Management's approach to prorated rent upon move-out. Additionally, a past resident reported issues with apartment conditions, including mold, cracks, and a prolonged mice infestation that took several months to resolve.

The maintenance provided by Kouri Management is described as good by some satisfied clients. Yet, the experience with apartment conditions at Jefferson, including significant pest problems and an absence of move-in checklists despite requests, stands in contrast to the positive maintenance notes from other properties.