Arrow Capital, located at 620 N 48th St in Lincoln, NE, manages properties with a focus on proximity to UNL campuses, offering what some residents describe as affordable options. The administrative process, from touring to obtaining keys, is often characterized as expedient and convenient. The front desk staff at the 48th Street location are noted for their friendliness.
Maintenance work performed by Arrow Capital has seen varied feedback. Technicians like Tim have been commended for addressing security locks, water functions, and ceiling fan installations, communicating throughout the process and scheduling follow-up work. Kurtis has been recognized for servicing AC units and planning further installations, offering clear communication and addressing resident concerns. Ken's professionalism in identifying potential entry points and arranging repairs has also been highlighted.
However, some residents report extended wait times for maintenance responses. There are accounts of unqualified individuals being dispatched for repairs, leading to unresolved or worsened issues. One resident described severely neglected living conditions at a managed property. Another individual reported significant issues with noise from a busy road and a recurring mouse infestation shortly after moving in, with maintenance requests going unaddressed.