Best Property Managers
in Overland Park

North Terrace Property Management handles multifamily properties in the Kansas City market. When managing a portfolio acquired last year, the company reduced an initial delinquency rate exceeding 8% to zero within two months.

One tenant reported a hole in their living room ceiling caused by a leak from an upstairs unit. The initial repair involved patching water damage without addressing the leak itself, leading to repeated flooding of the living room floor. A subsequent mold remediation was required, and the ceiling repair remained incomplete for a week following the treatment. This tenant also noted unannounced water shutoffs and issues with unaddressed humidity and mold, which damaged personal property, including vintage furniture. Another resident experienced significant safety concerns including unauthorized individuals gaining access to the building, creating an unsafe and unsanitary environment with trash accumulation and unusable laundry facilities, despite repeated police calls and notifications to management.

In an application process for a specific unit, an applicant paid $220 in fees but did not have their application processed. The apartment's advertised rent increased significantly after their application, and subsequent email inquiries regarding the price discrepancy and application status were met with unresponsiveness or generic replies. This situation was eventually resolved with a refund of application fees.

HomeRiver Group Kansas City Property Management is located at 6121 E Connecticut Ave, Overland Park, MO 64120. One tenant reported a prolonged issue with non-functional air conditioning, despite multiple technician visits and the provision of portable units. This tenant also noted an unrepaired patio falling apart and a backyard tree that had damaged a privacy fence, with no response from management regarding these issues. Another owner detailed a 2-year lease initially presented as 1 year, requiring their intervention to correct. This owner also experienced a delay in property inspections and noted that photos from these inspections lacked detail. Furthermore, a cat was present in a unit for over five months before pet rent was collected, despite the owner being promised retroactive payment which was not delivered.

The management of a damaged garage door also required owner insistence on pursuing the tow company's insurance to cover the repair. Similarly, a dishwasher repair presented an opportunity for the owner to independently purchase and install a new unit for less than HomeRiver's quoted price for inspection and replacement. This owner felt a significant portion of property management duties were self-directed, citing a lack of follow-through, overlooked details, and inflated maintenance costs. Another individual observed potential staffing shortages, noting postponed appointments, missed meetings without notification, and unanswered phone calls.

Separately, two clients offered praise for leasing agent Torrine. She is described as attentive and knowledgeable, communicating details comprehensively and ensuring clients view and appreciate properties. Her personable nature is noted to make the leasing process smooth and welcoming.

Keyrenter Property Management in Overland Park is noted for its team's responsiveness. Clients mention individuals like Devon and Zach Joyce for their prompt communication and ability to handle requests efficiently. The company’s approach includes thorough property checks, ensuring units are updated and well-maintained before tenant occupancy.

James Nixon, the owner, draws on a background in accounting and consulting to analyze investment property performance. His experience as a veteran is described as contributing to a strong work ethic. Nixon’s management style emphasizes a client-focused approach and attention to detail in property upkeep.

The firm's service includes managing the specifics of property transitions, such as move-out processes. This involves ensuring all necessary steps are completed, providing a structured experience for property owners and tenants alike.

SCUDO Real Estate + Property Management handles rental properties from their Overland Park location. During a recent showing, a tenant noted the property's cleanliness, ample space, and enhanced security measures on windows and doors. The company's approach involves keeping tenants content and owners informed, with a focus on maintaining properties and securing fair market rents.

For property owners, SCUDO facilitates a straightforward process, as evidenced by a client who took over a property and found the transition "painless and simple." Renewing tenants highlight the ease of communication with the office and property managers. Inspections are described as unobtrusive, allowing tenants sufficient time for any necessary upkeep. Maintenance requests are addressed without notable issues, with specific mention of Maria's communicative support.

The company's operations also include placing tenants promptly, a detail noted by new clients who have not previously used property management services. Communication is consistently reported as effective, with SCUDO following through on stated commitments.

PMI Destination Properties manages residential properties in Overland Park. Communications with the office presented challenges for prospective tenants. One applicant reported difficulties with a third-party application portal, experiencing delays in receiving support and ultimately having their application denied. The denial cited reasons such as insufficient open mortgage accounts and inadequate student loan repayment history, despite the applicant providing verifiable income and a strong credit score for their partner. This applicant noted that the property manager makes the final decision, yet assistance was not offered when the application process encountered technical issues.

Current residents have reported significant maintenance and habitability concerns. Several accounts detail properties with environmental hazards, including asbestos in vents, mice infestations with droppings, and the presence of mold. One resident noted an issue with the crawl space containing old dog feces. These issues have been linked to health problems for residents. Attempts to address these problems have been met with delays and what residents describe as inadequate resolutions, such as superficial cleaning or the suggestion that pest control does not cover certain animals like raccoons.

The company's responsiveness and professionalism are frequently questioned by individuals interacting with their services. Tenants describe offices being locked during business hours without notice, unanswered phone calls and portal messages, and a general lack of urgency in addressing maintenance requests. Some properties are described as being in disrepair upon move-in, with amenities outlined in leases not being provided in a timely manner. This pattern of delayed responses and unmet obligations has led to tenant dissatisfaction and a sense of being ignored.