Best Property Managers
in Pasadena

Prime Realty Property Management's approach to property maintenance warrants attention. Tenants reported issues with foundational cracks in master bedrooms being painted over, with the property subsequently rented out despite perceived safety concerns. The installation of a replacement refrigerator also presented challenges, with the unit reportedly not turned on correctly by the service personnel.

The company's refund process for security deposits came under scrutiny. One account details the deposit being held beyond the statutory period. Communication regarding the refund process included a request for a forwarding address that the tenant claims was never needed, as prior attempts to inquire about the refund had been made without such a request. Tenant interactions were described as confrontational, characterized by an unwelcome tone.

Prime Realty Property Management's communication style with tenants has drawn criticism. Accounts describe interactions with specific staff members as rude and lacking in consideration, particularly when tenants faced financial hardship. Disagreements arose even when landlords reportedly instructed the property managers to work with tenants on rent payments. The company also faced accusations of accepting cash for late fees, a practice that raises questions about their financial handling.